Contact Center Compliance DNC.com

Contact Center Compliance provides a cloud-based compliance solution suite that enables companies to easily and cost-effectively adhere to the latest TCPA and DNC regulations. With deep roots in the direct marketing industry, our team has proven to be the "go to" vendor for the best-in-class all-in-one solution for TCPA and DNC risk management.

Each validation against DNC.com returns a specific phone number code. Bellow is a table with all the codes and what they mean:

  • X = Industry exemption applied to an otherwise Do Not Call number - number can be called
  • C = Clean, number can be called
  • O = EBR override was applied to an otherwise Do Not Call number (including an explicit EBR overriding a number in Project DNS) - number can be called
  • E = EBR - currently valid, not on a Do Not Call list - number can be called
  • R = expired EBR - number used to be a valid EBR, not on a Do Not Call list - number can be called
  • W = US Wireless number – number is not in any DNC database (or it is but has been overridden by an industry exemption) but it cannot be called from a predictive dialer 
  • G = Valid EBR and US Wireless Number or VoIP Number, not on any DNC database – still cannot be called from a predictive dialer as EBRs do not constitute an exemption to those rules
  • H = US Wireless Number or VoIP Number that is also a Valid EBR overriding an otherwise DNC number – still cannot be called from a predictive dialer as EBRs do not constitute an exemption to those rules 
  • L = Wireless number in a US state that does not allow telemarketing to wireless numbers even if manually dialed (see W for more details); not on any DNC list; not an EBR.
  • F = Valid EBR and Wireless number in a US state that does not allow telemarketing to wireless numbers even if manually dialed (see W for more details); not on any DNC list.  
  • V = Valid EBR overriding otherwise DNC number that is also a Wireless number in a US state that does not allow telemarketing to wireless numbers even if manually dialed (These states are WY, NJ, TX, LA, and AZ.) 
  • I = Invalid (area code not active or reserved/special use phone number pattern (i.e. 555-5555)) 
  • M = Malformed (number is not 10 digits, etc.) – this actually never shows up in scrub results from the DNC Compliance NetworkTM Enterprise Edition – instead an error response will be returned 
  • B = Blocked (number is in an area code not covered by the National Subscription on this project or is in a configured no-call area code or no exemption was available in a pre-recorded call campaign)
  • P = Project DNC or DNF database match (No further checks are performed. The choice to scrub against DNC vs. DNF (Do Not Fax) needs to be made previously at the Campaign level.) 
  • D = Do not call database match; Reason field provides additional details.
  • Y = VoIP number not in any DNC databases (or it has been overridden by an industry exemption) 

When using DNC.com with your Lead Prosper campaign, it is important to understand the 4 available options:

  1. Clean records: X, C, O, E, R - will accepted only clean phone numbers
  2. Clean records & VOIP: X, C, O, E, R, Y - will accepted clean records and VOIP phone numbers
  3. Clean records & predictive dialers: X, C, O, E, R, W, G, H - will accept clean records and predictive dialers
  4. Clean records & predictive dialers & VOIP: X, C, O, E, R, W, G, H, Y - will accept clean records, predictive dialers and VOIP phone number

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