Custom Subdomains for your Customer Portal
Enhancing your Lead Prosper Customer Portal with a custom domain not only reinforces your brand identity but also elevates the professionalism and trustworthiness of your services. While configuring custom domains has traditionally been a complex task, Lead Prosper has streamlined the process, making it accessible even to those without extensive technical expertise.
Why Opt for a Custom Subdomain?
- Brand Consistency: A custom domain ensures that your portal aligns seamlessly with your existing brand elements, providing clients with a unified and recognizable experience.
- Professionalism: Utilizing a domain that reflects your brand exudes professionalism, enhancing credibility and fostering trust among clients.
- Memorability: A tailored domain name is easier for clients to remember and access, improving user experience and engagement.
How to setup your own subdomain
With just a few quick steps, you can have your custom-branded portal up and running — no complicated setup required. Setting up a custom domain for your Lead Prosper Customer Portal allows you to align the portal's branding with your company's identity, offering a seamless experience for your clients. Follow the steps below to configure your custom subdomain:
- Access Company Branding Settings
- Log in to your Lead Prosper Customer Portal admin account
- Navigate to Settings > Company Branding
Configure a CNAME Record
To point your custom subdomain to Lead Prosper's servers, you'll need to create a CNAME record with your domain provider. Here's how:
- Log in to your domain provider's account (e.g., GoDaddy, Namecheap, Cloudflare).
- Access the DNS settings for your domain.
- Create a new CNAME record:
- Host/Name: Enter your desired subdomain (e.g.,
clients.yourdomain.com) - Value/Target: Set this to
customers.leadprosper.net - TTL: Set to 'Auto' or the default value
- Host/Name: Enter your desired subdomain (e.g.,
- Save the changes and wait for DNS propagation, which may take from a few minutes to several hours. Use tools like https://www.nslookup.io/ to check if the CNAME record displays correctly.
- Save your subdomain in the Company Branding section
- Wait a few minutes until we finish the setup. Once fully setup, the subdomain will display an active status. Once you see that, you can re-login from your Lead Prosper account and you will be directed to the new subdomain. Your clients will also automatically be redirected once they click on any link within their dashboard
📽️ To make the process even easier, we’ve put together a short video walkthrough demonstrating how admins can set up their custom domain and how it appears to customers. Watch the full step-by-step guide here: video tutorial
Special Considerations for Cloudflare Users
If you're using Cloudflare as your DNS provider, ensure that the CNAME record's proxy status is set to DNS only (the cloud icon should be gray, not orange). This setting ensures proper functionality of your custom domain with Lead Prosper.
Provider-Specific Instructions
For detailed guidance on adding a CNAME record with specific domain providers, refer to the following resources: